Blog

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What is IVR Blasting?

IVR blasting refers to a combination of IVR service and call blast. It is a very strong communication tool that allows pre-recorded voice messages to be automatically broadcasted to various groups

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What is a Hosted Dialer?

The definition of a hosted dialer describes any auto-dialer or predictive dialer that is based in the cloud. Cloud dialers offer the advantage of democratizing hardware costs as well as IT costs

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What's VOIP ?

f you've never heard of VoIP, get ready to change the way you think about long-distance phone calls. VoIP, or Voice over Internet Protocol, is a method for taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet.

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What is VICIDial ? ?

VICIdial is an open source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world.