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What is VICIDial ?

VICIdial is an open source, Enterprise-level Contact Center solution being used by thousands of companies in over 100 countries around the world and it has no per-user license fees and is completely free for anyone to use. VICIdial allows agents to handle blended inbound and outbound calls as well as predictive and manual outbound list dialing and can also handle inbound emails and website customer chat sessions all within the same agent screen. The panel is accessible in 16 unique dialects..