VoIP Call Centre Software
VoIP call centre type of services is known to cater to cost-effective and high-quality voice calls. The use of this technology allows for the easy configuration of multiple extensions. The cost-saving factor can be seen in both long-distance and international calling. There are different types of features available in this software.
VoIP call centre software offers the best features like automated attendant, round the clock customer support, and call distribution to mobile and residential customers. The voicemail functionality provides ample opportunity for clients to track all incoming and outgoing calls. The call routing facility permits to have the best of both worlds i.e. use both phone numbers and email id's to serve clients better. Incoming calls are routed to the right extension based on the specified extension and you can configure various extensions with different phone numbers.
VoIP Call Center Software From voiptalkpro.com
One of the best features of any voice call centre software is call routing. This facility lets a company offers its clients routing options like voicemail, fax to email, caller ID, call waiting etc. This feature reduces call-handling costs as the company does not need to spend on extra hardware or software installations. It also allows the company to save on manpower expenses because call routing can be disabled during peak hours when no one is using these options.
VoIP call centre software offers complete features which allow for customization of services to adapt to the business requirements. The agents are pre-trained and equipped with all knowledge about various functions of this technology. They can handle calls from computer-based clients or by using social media interfaces. With self-service features, customers can log in to their accounts from anywhere. This helps the clients to access voice and video calls via computers, tablets, mobiles etc. The agents can even access social media accounts.
Customer Service Call centre software is equipped with an integrated customer service system and high-quality hardware and communication tools to ensure quick response to customers. The customer service is available 24 hours a day through dedicated hotlines. This feature helps to achieve customer retention and builds customer loyalty. There are various levels of customer support such as virtual receptionists, inbound customer service, outbound customer service and inbound call centre service.
Complete with advanced functionality, call centre software from voiptalkpro.com is the most comprehensive solution for handling VoIP calls. It provides customers with numerous benefits such as an automated attendant, automated routing, calls screening, calls forwarding, calls transferring, video and web conferencing among others. It has complete features that ensure a smooth and trouble-free communications solution. Some of the major features that are provided by voiptalkpro.com include automated attendant, call routing, call screening, call transfer, call forwarding, video and web conferencing among others.
